Frequently Asked Questions
Everything you need to know about our premium fashion collections.
How do I determine my size for Impact Dog Crates apparel?
We provide a comprehensive size guide on each product page. We recommend measuring yourself and comparing it to our chart, as our fashion-forward silhouettes may vary between slim and oversized fits.
What is your return policy for seasonal collections?
We offer a 30-day return window for all unworn items with original tags attached. Please note that limited-edition drop items are eligible for store credit only.
When will my order ship?
Standard orders are processed within 2-3 business days. Once shipped, you will receive a tracking number via email. Delivery typically takes 5-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship our fashion pieces worldwide. International shipping rates and duties are calculated at checkout based on your specific country and order value.
How should I care for my high-end garments?
To maintain the integrity of our fabrics, we recommend dry cleaning for all structured pieces and cold hand-washing for our cotton blends. Always air dry away from direct sunlight.
Can I change or cancel my order after it has been placed?
Since we aim to process orders quickly, changes can only be made within 1 hour of purchase. Please contact our concierge team immediately for any modifications.